The Finance & Leasing Association (FLA) is
the UK’s leading trade association for the consumer credit, motor
finance and asset finance sectors, and the largest organisation of
its type in Europe. In 2010 the FLA are offering an extensive
programme of skills and development courses, aimed at specialist
lenders and other organisations active in these industries.
Our courses are delivered by the country’s
leading instructors, each with extensive industry experience.
Our programme ranges from introduction to intermediate skills
courses and topic areas include:
- Overview of business and consumer
finance
- Principles of underwriting
- Regulation and compliance
- Impact of taxation on leasing and
accounting for leases
- TCF
- Credit risk and collections
- Combating money laundering
Open courses are available to members and non
members alike and we also offer tailored courses delivered at your
premises.
Some of the open courses are as
follows:
FLA Training 2012
Debt and Mental Health
20 January 2012 - http://www.fla.org.uk/training/view-192
Dealing with debt is difficult for any individual but when that
individual also has mental health issues, the ability to seek a
resolution is even more difficult. It is also difficult for the
creditor company. The FLA has been a staunch supporter of the Money
Advice Liaison Group’s (MALG) work in this field and promotes use
of the MALG Guidelines on Debt and Mental Health. This one day
course is an opportunity for all credit providers to gain an
understanding of the impact mental health issues have on debt
recovery and how the tools provided by MALG can assist in
developing an appropriate and effective strategy to recover monies
owed. The course is suitable for anyone either responsible for
meeting the requirements of Treating Customers Fairly and/or
wishing to have a better understanding of how mental health issues
affect those in debt and the MALG Guidelines on Mental Health and
Debt.
Foundation course in Asset Finance
25-26 Jan 2012 - http://www.fla.org.uk/training/view-193
A two-day master-class in the fundamentals of Asset Finance
& Leasing that will provide delegates with a contextual and
practical framework around which they can build their skills. The
course explains to delegates how our industry has come to fulfil
such a significant role in the provision of business finance; how
it is currently shaped by legal, fiscal and financial imperatives;
and how these signpost the future of the industry.
Operational Risk Management
07 February 2012 - http://www.fla.org.uk/training/view-194
This is a comprehensive introductory course on the third ‘must
have’ area of financial risk management. Delegates should expect to
leave the course with a broad knowledge of how operational risk is
defined and distinguished, and the key stages of the Operational
Risk Management Model. These are risk identification, risk
assessment, control, and loss reporting. They should also expect to
be introduced to the very wide range of specialised topics such as
fraud, business continuity, strategic, legal and reputational
risk.
Consumer Law for Motor Finance Providers
08 Feb 2012 – http://www.fla.org.uk/training/view-195
An extensive legal framework gives considerable protection to
consumers by, amongst other things, implying terms into contracts
for the supply of goods. This framework is often confusing to both
debtors and creditors alike with, in many cases, more than one
statutory provision providing the debtor with protection. These
problems are often compounded for motor finance lenders as, more
often than not, a third party (usually a dealer) is involved. This
one day course offers lenders an opportunity to fully understand
this legal framework, including the Consumer Credit Act 1974
(incorporating the requirements of the EU Consumer Credit
Directive), the Hire Purchase Act 1964, the Sale of Goods Act 1979,
the Supply of Goods and Services Act 1982 and the Supply of Goods
(Implied Terms) Act 1973, and how these impact on the lender’s
rights and obligations to their customers.
Introduction to Consumer Credit
10 February 2012 – coming soon
This is an updated and comprehensive introductory course on
consumer credit. Delegates should expect to leave the course with a
basic knowledge of key elements of consumer credit. They will also
learn and understand the complexities of advertising and how to
construct a compliant credit advert. They will gain a basic
knowledge of documentation, key clauses and the implications of
early settlement. They will be given an overview of the CCA 2006
and the on-going requirements. In addition, delegates will acquire
a basic understanding of the new Consumer Credit Regulations 2010
following the implementation of the Consumer Credit Directive into
UK Law.
Essential Underwriting Skills
23-24 February 2012 - http://www.fla.org.uk/training/view-196
This course is designed to present the essential credit skills
that are vital in appreciating the financial and non-financial
risks in any lending proposition. Mastering the assessment of these
risks is vital to business success and will result in more
productive and profitable application of time and resources. This
course examines these risks in detail, so that informed; considered
judgements can be taken when undertaking a lending proposal. A full
understanding of risk analysis techniques will also build stronger
service levels and therefore maximise sales opportunities by
getting the right information from the customer at the first time
of asking, and provide a much quicker and more informed decision in
return. Only through the intelligent application of these
analytical tools can the full picture of the risks involved be
revealed. Few businesses survive the ignorance of these
methodologies, let alone prosper.
Intermediate Leasing
27-29 February 2012 - http://www.fla.org.uk/training/view-197
This course is designed to provide a comprehensive understanding
of the impact of taxation on leasing, documentation, lease
evaluation, assessing risks and fraud. The course follows the
process and the life of a lease from beginning to end giving you a
better understanding of the lessor/lessee position.
Data Sharing - The Principles of Reciprocity
02 March 2012 - http://www.fla.org.uk/training/view-198
This is a comprehensive introductory course on the key
regulations that govern data sharing for credit and related
purposes. The Principles of Reciprocity are used by upwards of 400
companies sharing over 350 million records to make decisions on
many aspects of retail and business credit. All companies that
utilise CAIS, Insight or SHARE undertake to abide by the
Principles. This data sharing is recognised by the World Bank as
exemplary, and to make a major contribution to the UK economy. Its
use will also have a major impact on nearly all the retail members
of the FLA.
Effective Risk Based Anti-Money Laundering Controls
13 March 2012 - http://www.fla.org.uk/training/view-202
In December 2009 JMLSG notes were updated. IN January 2010 the
U.K. Supreme Court declared terrorist asset freezing orders were
unlawful and in February allegations of Mafia funding of a European
Leader emerged. Are you sure that your Risk Based AML have been
updated to reflect the continuing rapid changes in this critical
area of regulatory compliance?"
This is your essential Anti-Money Laundering update course,
revised to include the significant changes since December 2007.
Effective Complaints Handling
19 March 2012 - http://www.fla.org.uk/training/view-203
By the end of the day, participants will have considered the
technical and regulatory aspects of complaint handling.
Participants will also consider their expectations under the FLA
code and compared these with in-house procedures. They will also
have explored how to implement their procedures effectively to
achieve the best outcome for the customer and themselves, also
getting the opportunity to learn how the FLA’s Lending Code
provisions are applicable to their in-house complaints handling
procedures.
Beating Asset Finance Fraud - Learning from Actual Cases
20 Mar 2012 - http://www.fla.org.uk/training/view-204
This course examines the various types of asset finance fraud,
how they work, where the asset financier is exposed and the best
ways of stopping and preventing it. Real case studies will be used
to provide an insight into each of the frauds under scrutiny. This
programme is targeted at people working in the non-consumer, asset
finance or motor finance sectors who wish to understand the
mechanics and impact of fraud on all areas of their industry.
Consumer Credit Litigation – A Legal Framework
21 March 2012 – http://www.fla.org.uk/training/view-205
The Consumer Credit Act 1974 is often known as a difficult piece of
legislation both for lenders and borrowers. It is therefore
important, before beginning proceedings, to have an appreciation of
how the law works. The importance of this cannot be stressed;
over the last few years, as presume on income has mounted, many
borrowers are looking for legal loopholes to try and avoid repaying
their debts. This one day course is an opportunity for all lenders
to gain an understanding of the impact of the Consumer Credit Act
1974, the limits on what the lender can do and what rights the
borrowers really have. It aims to inform lenders so that
serious challenges can be resolved and those which are without
merit are firmly dealt with.
The course is suitable for anyone dealing with the recovery of
goods, land or money subject to a regulated consumer credit or hire
agreement including collections or recovery advisers, compliance
officers and managers, legal officers or managers wanting a better
understanding of the Consumer Credit Act 1974.
Codes of Practice, Protocols and Guidance for Collections
Services
22 Mar 2012 – coming soon With the recession still impacting on
many people’s ability to cope with increasing debt, it is essential
that creditors have a good understanding of the processes, policies
and best practice models adopted by the voluntary money advice
sector. Working together can ensure that repayment programmes are
realistic and sustainable. This course is designed to raise
awareness of the legislation, guidelines and codes of practice that
govern debt recovery with a view to embracing a best practice
model.
Lease Accounting and Tax Update
17 Apr 2012 – coming soon
Whilst the course is self contained, the focus is on providing an
update on recent developments in lease accounting and taxation. It
will be of particular interest to those who already have attended
previous courses in these areas, but whose knowledge needs updating
or extending. This course is designed to provide a comprehensive
understanding of the impact of taxation on leasing and how this has
changed over recent years. Delegates who have attended previous FLA
asset finance courses will find this course a useful refresher and
update. Those new to asset finance but with previous experience in
the tax and accounting areas will also find the course relevant, as
will experienced staff needing to update their knowledge.
Data Protection Workshops
18 April 2012 – coming soon
The Information Commissioner Office (ICO) has significantly
raised the stakes following a review, which revealed a number of
spectacular data protection failures in both public and private
organizations. To assist firms in reducing data protection
breaches, the ICO has issued new practical guidance and from the
6th April 2010 is able to fine firms up to ½ million pounds for
serious breaches and for failure to report breaches of the Data
Protection Act. This one day training course is split into two half
day sessions. The half day morning session is an introduction to
the important world of Data Protection Compliance. The afternoon
session is for individuals wanting a refresher and is suitable for
delegates with prior knowledge on this subject.
Tracing Gone-Aways
25 April 2012 – coming soon
“Gone-Aways” are an expensive and time-consuming problem and sure
to increase in a toughening economy. This one day session will
provide tips, tools and techniques for tracing people and will deal
with deeper and more advanced tracing techniques and inter personal
skills for improving tracing performance. There will be an emphasis
on utilising the available tools and technology for tracing and
evaluating cost effective strategies for optimising
results.