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Retail Banker International 2010
RBI 638-639 August 2010
Citi app flaw raises doubt on m-banking service
Lloyds ends sale of PPI
Deutsche’s PBC unit posts “best quarterly result”
Santander nets €4.4bn H1 profits, deposits up 23%
‘Virgin Bank’ launch “on track” for 2011
State Bank of India targets UK growth
Shinsei swings back into profit
Bank of Baroda posts 25% rise in Q1 profits
Erste H1 retail profits up 5%, group H1 down 4%
EverBank agrees $16.6m naming rights deal
RBI 636-637 July 2010
NBAD scores international remittances first
Citibank to launch text banking and boost m-banking
Shinsei releases 3 yr turnaround plan
BTS launch LatAm, Asia transfer services
Ixe Bank launches Mexican mBanking service
Wincor Nixdorf extends German savings bank contract
Piraeus Bank launches Greece’s first stand-alone direct bank
Chase turns focus to affluent retail customers
Barclays to invest £1bn in retail banking
Wells Fargo launches extra apps for Android, Blackberry and Palm
HSBC buys RBS’s Indian retail and commercial division
PFM pioneer Wesabe to shut down
FA to lose Nationwide sponsorship of England
BBVA customers spend 20m minutes online with managers
QNB interim net profit rises 31%
EPC publishes m-payments White Paper
Wells Fargo shuts 638 stores & subprime lending unit
Rumours Barclays to buy SunTrust resurface
US billionaire invests $100m in Sun Bancorp
Supervielle snaps up GE Money’s Argentinean unit
Barclays revamps student overdraft offer
DnB NOR H1 profits soar, retail earnings dip
Spanish World Cup win costs Banesto €10m
Santander to acquire SEB's German retail unit
SEB H1 retail profits fall, group profits triple
RBC CEO warns customers to pay for reform
Scotiabank kicks off savings drive
Banesto posts H1 profits down 6.8%
Mobile banking usage doubles in a year
Small banks set for CPP struggle
Co-operative backs Barclaycard contactless
Ally Financial drops GMAC brand
First Data flags up bank debit card opportunities
MBNA launches online comparison tool
JPMorgan Chase H1 profits rise 67%
Axis Q1 profits rise by 32%
Bank of America rolls out free online checking
US card write-offs fall but Citi bucks trend
RBS offers online Platinum incentive
Citi H1 net income up 21%
Bank of America first half earnings dip 15%
Standard Bank targets women with MyCard
Fiserv scores m-banking hit
Tesco Bank selects TSYS processing platform
KeyBank rolls out Key Coverage Checking
Punjab National Q1 profits up by 28.4%
Metro Bank agrees 5 year deal with MasterCard
PNC posts H1 net income up by 100%
H1 retail profits drop 20% at Wells Fargo
US branch numbers decline
US Bank posts H1 profits up 45%
Customer loyalty, profitability still falling
Only 7 banks fail EU-wide stress tests
Erste launches new ad campaign
ICICI’s Kochhar targets ‘big opportunity’
Piraeus aims for number 2 slot
Experian tackles lean times
Positive US retail banking interims
IT investment pays off for BOS
Newcastle unveils next-gen debit card
IT contracts: Fintech dealwatch, July 2010
Accenture and SAS strike analytics deal
Payments revolution – fast and mobile
RBI 636-637 PDF
RBI 634-635 June 2010
Monitise and Visa to launch joint venture in India
Axis Bank targets boost in retail loans
Nationwide looks at branch closures as profits drop
OFT begins review into UK retail banking sector
European spending up by 9 percent in Q1
VTB sets out 3 year strategy plan
Bank of the West launches virtual money service
TSB Bank 21% jump in pre-tax profit
Welcome Real-time, Accenture agree joint venture
New NZ retail bank to target “valuable” market share
RBC launches Canada’s first PFM tool
Raiffeisen Q1 profits double to €166m
Barclays in London bike hire sponsorship deal
VTB posts highest ever quarterly profit
HSBC HK launches “cutting-edge” video service
Raiffeisen’s direct bank to launch as Zuno
CitiFinancial to close 300 US branches ahead of sale
RBS cost-cutting extends to media planning
TEB and Fortis Turkey agree merger
TEB rolls out MasterCard’s interactive debit card
Rabo, Agricultural Bank of China agree strategic deal
First Direct delays iPhone launch
Chase, Continental Airlines boost card offering
Sberbank first quarter net profit beats forecasts
NAB reasserts UK position
Citi launches 5% debit card cashback promo
BCR boosts security of ATMs to avoid fraud
Santander buys back stake from Bank of America
Chase reopens Facebook philanthropy campaign
Yes Bank to open 100 new branches
Barclaycard eyes outsourcing with Firstsource
Citi rolls out MasterCard contactless stickers
Caja Madrid, Bancaja to form sector leader
US Bank to launch P2P payments
Unbanked still struggling to access finance, says Barclays
Dubai Islamic Bank launches mobile banking
Commerzbank, Dresdner launch branch re-brand
ANZ acquisition of RBS divisions adds $6.5bn deposits
Metro branch launch date confirmed
RBS retail asset sales gather pace
Fed finalises credit card fees ruling
StanChart, Agricultural Bank of China close deal
Boots first retailer to trial MasterCard’s contactless
Delinquency rates fall at biggest US card issuers
BNP Paribas, Commerzbank in consumer credit joint venture
Indian savings rates to be deregulated
Santander appoints Greenlight to boost online presence
The ‘killer app’ for the unbanked
Barclays revamps m-banking after reaching 4m hits a month
TARP losses forecast to fall, but 91 banks miss payments
Innovation keeps Swedbank ahead
Robust Q1 earnings, challenges remain
Santander eyes German, US targets
Garanti confident of NFC market slice
‘M-payment ecosystems are a must’
Three key requirements
Retail at heart of VTB 3-year plan
Lloyds TSB to ‘significantly’ reduce overdraft fees
Bank turns to ‘guerrilla marketing’
Core banking market to rise to $4bn
Scotiabank targets Puerto Rican growth
Reduce risk, protect customer relations
US ‘big 5’ outperform regional banks
RBI 634-635 PDF
RBI 632-633 May 2010
StanChart posts record first quarter results
NAB counts cost of retail price war
RBS cuts group Q1 loss, retail profits up
HSBC’s US arm posts first profit since 2007
Virgin Money knocked out of RBS auction
Garanti credit card to offer points in gold
Bancolombia Q1 earnings up 10%
ANZ to sponsor Rugby World Cup 2011
BNPP, SocGen results beat forecasts
StanChart’s iPhone app is a Breeze!
Retail earnings help ING swing back into profit
UniCredit Q1earnings rise, retail profits fall
US customer loyalty declines sharply
US Bank cuts overdraft charges from August
Crédit Agricole rethinks Emporiki restructuring
Shinsei posts massive loss, Aozora merger collapses
Intesa Sanpaolo posts Q1 earnings down 36%
US banks post highest earnings since Q1 2008
M-Pesa, Equity Bank agree joint venture
HDFC begins move to EMV credit cards
Chase customers can now top up funds via phone
Standard Bank offers anti-phishing software to customers
OTP first quarter profit down, but beats forecasts
UK’s Competition Commission to ban PPI
Metro set to open, Santander tipped to win RBS branch auction
Nationwide brings comedy to UK small screen
Standard Bank offers anti-phishing software
‘Super highway’ to drive customer growth
ANZ completes acquisition of RBS Singapore
ICICI snaps up Bank of Rajasthan
Temenos and Capgemini Form Strategic Alliance
Dealwatch tables
Absa, Western Union launch global first
Australian banks face over-charging action
Capital One to rebrand Chevy Chase branches
BPS claims Europe’s first biometric cash point
ANZ worst for customer satisfaction
Helm – the world’s first multi-sensory bank
Servus Credit Union banks on Temenos
Mango gets fruity with finance
Citizens campaign goes back to roots
Bancolombia Q1 earnings up 10%
Loyalty scheme rewards Alpha
Social media powerful, but no silver bullet
ICBC ‘most valuable bank brand’ again
Sun National pushes mobile banking
US customer loyalty dips marginally
BforBank on course to break even in 2011
Spain seizes control of CajaSur
M-payments provider Luup partners with Temenos
Spain’s savings banks in 4-way merger
RBI 632-633 PDF
RBI 630-631 April 2010
HSBC launches Premier service in Kuwait
KDIC reduces Woori stake
Strict overdraft limit for new HSBC account
38% profits jump for RZB Group
US card delinquencies ease, charge-offs rise
Bank of Ireland to launch asset sale
Bank of America, Chase Q110 results beat forecasts
Emirates NBD Q1 profits drop but beat forecasts
Lloyds offers mortgage discount to current account customers
Barclaycard offers double rewards
Citi expands Malaysian branch network
StanChart rolls out Shariah compliant credit card
Regions launches 323 ‘DepositSmart’ ATMs
FSA takes aim at five UK lenders
Bank of America to double online ad spend
Santander, Lloyds post Q1 cheer, but Barclays retail profits fall
TD Bank app downloads surge after launch
Sliding loan losses boost Erste’s Q1 results
Tesco Bank makes in-roads into UK market
ANZ drops m-banking due to low user take-up
Barclays' talent contest highlights branch upgrades
Co-operative boosted by ‘flight to trust’
Erste to tap into OMV’s high footfall
UK branches down 20% in past 10 years
Japan is Citi’s ‘lab for the world
Citi reports best quarterly profit in almost 3 years
White Eagle enters mobile banking
ING cashes in on CARD Act fees ban
Piraeus goes live on Fiserv platform
Dealwatch tables
Green Dot aims big with IPO
Card transaction alerts by text
Cash to be redundant in UK by 2050
RBI 630-631 PDF
BoQ pilots free online budgeting service
Teaming up for Brazilian cards drive
RBI 629 April 2010
NBK latest to eye Garanti stake
Anglo Irish Bank posts worst-ever results
Tesco Bank eyes 10% of UK market share
Co-operative Group profit surges after merger
Mutuality is back in fashion
Raiffeisen still going strong
Connecting with the unconnected
The text phase of service delivery
Nedbank targets unbanked in SA
The hard-to-reach in their sites
‘Kiwibank is a challenger brand’
Giant retailer has big ambitions
EPC has mobile payments in its sights
Profits at ICBC push retail up
ABN restructuring underway as lender posts €117m loss
Coventry, Stroud & Swindon merge
Yes Bank targets larger retail market share
Virgin Money sells 21% stake to US billionaire
VTB posts 2009 loss, but retail strong
Bank of America completes ‘talking ATM’ roll-out
Skipton Building Society merges with Chesham
Standard Chartered is ‘Here for good’
St George and Qantas announce credit card partnership
Wells Fargo re-brands Wachovia internationally
Germany’s savings banks post €4.6bn profit in 2009
Intesa Sanpaolo posts earnings up 10%
UK government outlines plans for ‘people’s bank’
ICICI gets approval for Singapore expansion
ActivoBank for young-at-heart, says Millennium BCP
UBI Banca sees net profit triple for fiscal 2009
Bank of New Zealand branches to get facelift
RBI 629 PDF
RBI 628 March 2010
Virgin Money launches charity credit card
CIBC to expand retail network over 18 months
UK credit card reforms to “save consumers millions”
EPC publishes annual report
Emirates NBD launches range of Visa debit cards
UniCredit net profits drop 58%, but beat analysts’ forecasts
Santander not interested in GE’s Garanti stake
Barclays linked with major US retail buy
RBC, BMO post strong first-quarter profits
Umpqua Bank bags another failed Washington lender
AIB slips to €2.4bn loss, seeks capital
UK government promotes Moneymadeclear
Hudson City applies for national status
Sallie Mae launches first retail products
KPMG ‘overwhelmingly positive’ on UK
Pandit stresses Citi’s mass affluent focus
Thanachart snaps up rival Siam City
China Mobile confirms Shanghai Pudong talks
Bank of America to drop overdraft fees
Kazkommertsbank to extend loyalty scheme
2010 off to ‘great start’, says TD’s Ed Clark
Westpac to expand presence in London
Ziraat reports ‘profit of the century’
Barclays increases contactless limit
Savings culture resurfaces in the US
Calls for unarranged overdraft opt out
Record year provides la Caixa boost
La Caixa posts 16% fall in net earnings
Northern Rock slashes losses, eyes unit sale
Céska Sporitelna targets contactless
QNB and MasterCard launch co-branded card
Emporiki re-brand to boost profitability
Attijari profits up 26%, eyes African growth
Metro Bank gets official banking licence
ANZ obtains approval for Indian retail launch
Virgin to charge for current accounts
Lloyds expects a profit for 2010
Upbeat BEA sees profits growth in 2010
UK banks fail ‘financial well-being’ test
M-banking set to become fifth channel
Young consumers will transform retail banking, says Cisco
RBI 628 PDF
RBI 627 March 2010
Big three in Brazil to offer joint ATM access
CIBC posts strong Q1, takes Butterfield stake
ICBC marks 10 years of online banking with fees cuts
Barclays’ retail profits plunge 43 percent
PNB to install 5,000 ATMs, target overseas growth
Credit Agricole, Intesa agree shares, branches deal
Handelsbanken boasts 60 percent profit rise
BEA products celebrate Year of the Tiger
MDM Bank re-brands following URSA merger
Metro Bank to open first UK branches
M&T Bank customers can ‘build own bonus'
Commerzbank posts loss, upbeat on retail
Clydesdale inks cricket sponsorship deal
Santander eyes up 20% stake in Garanti
SunTrust’s rewards to “empower” customers
Bendigo and Adelaide launches PlanBig social site
BBVA completes Guaranty rebrand in the US
Mexico to regulate bank fees
Crédit Agricole’s retail banking underpins 2009 profits
Dexia returns to the black with €1bn profit
Erste posts 5% rise in profits
Barclays increases contactless limit
Profits slump by 57% at ‘Big Four’
Lloyds tops table for number of customer complaints
Kazkom targets deposit growth in 2010
Akbank outlines reasons for success
Domestic retail strength boosts BMO’s Q1 profits
HSBC advances on the mid-market
Umpqua set for further growth
Banesto goes for goal
US credit card sector posts mixed performance
Irish state takes 15% stake in Bank of Ireland
CARD Act shifts power back to consumers, insists Obama
TD Bank leads way with green strategy
Regulation tops A-P banana skin survey
The top 10 banking trends for 2010
M&A activity set for growth in 2010
Ally, ING and Capital One top Change Sciences’ web survey
RBI 627 PDF
RBI 626 February 2010
Santander’s ‘best ever’ profits
Freedom comes to Barclaycard
Lending losses slow but tough year in store
HSBC and Bradesco target Mexico
Switching promo boosts First Direct
End of free banking in US draws near
XacBank’s direct strategy pays dividends
Shaking up the French cards sector
M-Pesa success continues with ATM link
Wincor Nixdorf looks to m-banking and consultancy
Citi expands app to credit cards
1 in 10 Europeans planning bank switch
Newcastle Building Society debuts customised gift card in the UK
Deutsche Bank reports €5bn net profits
Current accounts up 38% at Co-operative
Cetelem releases 2010 spending survey
BBVA Bancomer sets m-banking target
Sberbank posts 67% fall in net earnings
Wells Fargo targets LatAm remittances
ING battles EC bank rescue plan
Céska Sporitelna targets Czech youth with new website
Bangkok Bank reports small 2009 profits rise
Lloyds drops Halifax brand in Scotland
Royal Bank of Canada to sponsor PGA
Diamond Bank launches Nigeria’s first m-banking service
Bank of New Zealand drops fees for deposits
National Bank rolls out savings ad campaign
SBI targets basic mobile banking growth
US private equity group Blackstone eyes UK retail banking launch
Chase to extend Facebook initiative
Ally Bank expands products range with current account launch
RBI 626 PDF
Akbank posts 53 percent rise in annual profits
SunTrust’s rewards to “empower” customers
RBI 625 January 2010
Chase posts retail profits collapse
State Bank of India speeds up expansion plans
News Digest
BCP confident of mass market growth
Tech-led targets drive Deutsche to 2011
US Bank launches START savings scheme
Lloyds launches new loyalty scheme
Good.bee mobile banking starts to fly
BNP Paribas unveils strategic goals
Changing the way people bank
Risky ad strategy pays off for Ally Bank
Government assumes majority control of GMAC
ICICI, First Data agree joint venture
US card companies ‘dodging reform’
DBS reports resilient earnings, targets S Asia
CIBC first Canadian bank to launch iPhone app
Wells Fargo offers text banking to all customers
RBI 625 PDF
Retail Banker International 2009
RBI 624 December 2009
Raiffeisen to roll out CEE direct bank
Canadian full-year earnings offer festive cheer
Absa interview: Plans for 2010
Royal Bank of Canada: Rewards and results
Talking point: Strategy updates from senior bankers
Rabo dumps climate card in focus shift
RBI Round table: What price customer loyalty?
Top M&A deals of 2009: Dealing with a new reality
Mexico: Corresponding with the unbanked
Nordea looks to transform its Russian subsidiary
Segmentation: The unbanked American masses
New bank launch for the US: GreenChoice
News Digest
RBI 624 PDF
RBI 623 November 2009
Postbank outlines three-year targets
FDIC paints a sour picture of the US
Santander strikes in unstable UK market
Norway sharpens its cutting edge
News Digest
Looking for opportunities in the GCC
Deal leaves bancassurance model intact
Pushing Premier
The prepaid card agenda
Fiserv bags coveted Tesco UK deal
The land of the m-bank…
Fiserv, IBM lead 2009 fintech rankings
Gemalto looks at Serverside, Xiring
RBI 623 PDF
RBI 622 November 2009
Global Q3s offer mixed results
Robust earnings drive India’s ascent
‘Proud to be dull’
All change in the UK
The rise of personal teller machines
The mobile ATM
‘A culture of constant improvement’
After the crisis
News Digest
RBI 622 PDF
RBI 621 October 2009
EU ends ING’s global ambitions
USAA blazes remote deposits trail
The price war continues
BofA retains top deposits slot
The rise of the all-powerful Sparkassen
News Digest
An argument for prepaid?
IT spending to return to normal in 2012
Giving a helping hand to consumers
The state of the European marketplace
Live and Direct
It’s a Brighter Planet
RBI 621 PDF
RBI 620 October 2009
France’s BPCE puts cross-border M&A deals on the agenda
Dutch state takes control of DSB Bank
Bank of America invests in the Merrill Lynch ‘wealth brand’
Barclays pioneers new media wave
UK’s Tesco rebrands banking arm
B is for bank, says Crédit Agricole
Banking on each other
Brazil’s emerging market
ANZ ups the ante in Asia
Retail at the heart of reborn RBS
Advertising a better future
Being the Best in Portugal
Getting in a Twitter about social media
Barclays breaks ‘apps’ record
Role reversal
Overdoing overdrafts?
Barclays to buy Citi’s Portuguese credit cards
JPMorgan Chase’s Q3 income up 85% y-o-y
OCBC extends Mighty Savers plan to Malaysia
Crédit Agricole publishes four-year plan for Emporiki
Wells, BofA at odds over cards pricing
CGAP seeks m-banking savings boost
Three more Nigerian bank chiefs bite the dust
Canadian banks battle fresh insurance curbs
Citibank launches m-banking for Hispanic customers
Spoof ad campaign from BNP Paribas’s Cetelem targets ‘irresponsible lending’
SunTrust, PNC outrank BofA, Wells Fargo on online ‘accessibility’
European banks could raise $78bn in 6 months, say analysts
US Bank unveils third m-banking application
Fortis outlines plan to restore growth
FNB mobile channel secures its first Lotto millionaire
RBI 620 PDF
RBI 619 September 2009
A very different Citi takes shape
The global assault on banking fees begins
‘The best days of foreign banks are gone’
Fees and the Commission
The big interest in payday
The changing world of card fees
Double Action results from Crédit Agricole
Driving loans growth in Russia
Rebuilding trust in financial services
On the ball
Ping An gets eWise to OFM
Non-cash payments keep rising
Online now the top retail banking channel in the US, says ABA
UK Ombudsman names and shames UK banks
ANZ follows the market and cuts banking fees
Capital One launches SmartCents initiative
HSBC signals A-P shift with CEO move
Bank of America launches ‘basic’ card
UK’s Co-op sees surge in customer numbers
Agency urges vigilance after surge in ATM fraud
Amex ups the ante in fight for retail deposits
Tesco, Fortis in UK insurance partnership
Australia’s CBA revamps credit card line-up
La Banque Postale records 30% rise in first-quarter income
Fortis, BNP Paribas in non-life deal in Italy
Brazilian IPO to fund 600 branches, boost capital, says Santander
Mint snapped up by rival for $170 million
Australian Senate backs ‘four pillars’ rule
ING slams brakes on F1 deal with Renault
Barclays signs European bancassurance deal with France’s CNP
Chase launches Blueprint analysis tool
Wells Fargo launches customer-to-customer mobile money transfers
NAB, Visa in Australian contactless push
RBI 619 PDF
RBI 618 September 2009
Santander to sponsor Ferrari F1
Nokia makes its move with Money
First quarterly profit for two years for US thrifts
Canada’s Big Five report strong Q3s
Citi levies US card fees
Lloyds prepares to cut UK branch network
Report suggests flaws in SEPA’s ambitions
DnB NOR sees surge in m-banking numbers
Chinese institutions post strong interims
Full-year profit holds firm at Australia’s CBA
ANZ and MySpace launch prepaid card
BBVA eyes youth market with soccer card collection
Citi launches m-banking in Singapore
Barclays in talks over £70m UK soccer sponsorship deal
New campaign from Amex emphasises benefits of charge cards
Bank of East Asia posts H1 profit rise of 49%
State Bank of India to roll out 600,000 PoS
Maybank reports 59% drop in pre-tax profit
Singapore’s DBS launches 3-in-1 card
‘A really strong story to tell right now’
‘Proud to be the nation’s savings bank’
Survival of the fittest
Cautiously optimistic
Chasing loyalty in an unrewarding market
DoCoMo’s ‘mobile’ credit card hits 10m
Indonesia gets ‘first class’ branches
Restarting Romania
Nigeria gets heavy with its banks
RBI 618 PDF
RBI 617 August 2009
ICBC rolls out 3G m-banking in China
UK surge drives Santander forward
Citi celebrates 5 years of ThankYou loyalty programme
Barclays' emerging markets unit scales up
Retail banking weakens in shifting US
A price war breaks out in Australia
Merging cards and mobiles into one at Itau
M-Pesa transfers up 718% year-on-year
A Green Deal from UniCredit
Getting a buzz from Scotiabank Be
Transforming Bancolombia
Raiffeisen upgrades in Russia
DBS pays the price for Lehman fall
Record H1 earnings from Standard Chartered
Standard Bank rolls out first global ad campaign, Moving Forward
Emirates NBD’s H1 net profit down 20%
Europe’s banks report depressed H1 earnings
Mixed fortunes for Japanese banks
Intesa Sanpaolo, BNP Paribas reach agreement on Findomestic
Chase offers mortgage rebates to customers
GE renews Wal-Mart card agreement, sees profits suffer
Write-downs push ING Direct into the red
Interim profits dip at Singapore’s big three
UK’s Nationwide rolls out innovative Champion Saver
India’s banks announce very strong profits
Britannia, CFS merger approved as UK mutual sector nosedives
Online, same-day bill payment by Wells Fargo
M-banking brought to smartphones by Citibank
ING trials customised card design application
Postbank lets customers determine card limits
RBI 617 PDF
RBI 616 July 2009
US-based P2P Prosper back up and running
UK deposit auctions competition hots up
UK intensifies banking reform agenda
National Australia Bank in free ATM joint venture
Citi’s Egg reintroduces credit card fees in the UK
Nigeria’s First Bank sees earnings fall by 66%
SBI expansion drive gathers pace
Lloyds TSB, Monitise launch text updates
India’s HDFC Bank sees Q1 profits increase 31%
PNC targets students with Virtual Wallet
French, German banks press ahead with Monnet debit project
Brand is (unsurprisingly) king, reveals JD Power
UK telco O2 partners with RBS in new retail banking push
Insurance helped US banks in the downturn
Sberbank’s Q1 profit falls 98 percent to $19m
Mobile-only UK bank launches on iPhone
Deutsche Postbank and Shell offer service station cash withdrawals
Barclays announces life insurance JV in Spain, Portugal and Italy
UniCredit starts UEFA football sponsorship
Survey shows rise in CEE assets despite woes
Yes Bank partners with First Data in ATM plan
StanChart prioritises mass affluent
US earnings rise, but cards collapse
Wells Fargo tops US web league
Getting clever with cards
Advantage Banesto
Shinsei and Aozora fall together
StanChart ups mass affluent ante
UK banks pushing fee-based accounts
M-banking becomes cool
The tipping point may have arrived’
Vietnam’s turn in the spotlight
The trillion-dollar cost of US banks
RBI 616 PDF
RBI 615 June 2009
The top ‘superbanks’ get bigger
Nigeria set for further wave of consolidation
Japanese suspension adds to Ci
UK commission ban set to reshape industry
French superbank BPCE set for August debut
Banks dominate Chinese branding survey
Intesa to restructure bancassurance unit
Cetelem launches credit advice
Barclays ups US brand profile as international operations grow in size
Chase jacks up card fees
Greek banks pass stress test for stability
GE’s banking unit increases exposure to Central America
Fortis eyes insurance deal with Tesco
Shinsei and Aozora confirm merger talks
BBVA chairman González calls for new multi-channel approach
ING Direct launches financial education game in the US
S&P warns over $213 billion of troubled Russian banking assets
Western Union extends money transfer service across the globe
Santander aims to repeat 2008 performance
Cards and Payments Europe 2009 Award Winners
Citi punching above its weight in Indian retail banking
BNP Paribas Fortis talks about its rebranding and customer proposition
StanChart, Absa, Maybank discuss channel innovation
Branch Banking – Best Practices in the Worst of Times
Women-only banking at Caixa Geral de Depósitos
FICO CEO Mark Greene on the company's credit-scoring advances
China HNW population exceeds UK's for first time
RBI 615 pdf
RBI 614 June 2009
The centre of retail banking
Rebuilding a culture of risk awareness
Getting ATMs to run advertising
Incentives help US online banking
Rebuilding a culture of risk awareness
Belgium launch for new BNP Paribas Fortis brand
Early TARP repayments earns US state 18% ROI
Canadian banks beat analyst H1 forecasts
ICICI teams with mChek to boost mobile channel
NAB launches voice protection
BBVA completes US rebranding exercise
HSBC, Nordea up the ante in Russia
BofA rolls out Merrill advertising campaign
BNP Paribas extends Vietnamese push
Woori Bank China launches debit service
Barclaycard loyalty programme on track
ECB warns of eurozone bad loans going forward
Nedbank offers Personal Money Manager
Barclays India launches new reward scheme
South Korea’s BC Card targets US market
Lloyds Group closes UK mortgage subsidiary
US credit card delinquencies up 11 percent year-on-year
Allianz, CNBC team up for ethical entrepreneur competition
HSBC looks for big growth in China
‘A revolution is taking place at Westpac’
Bradesco to double cards portfolio
Dealwatch: Tables
Metroman seeks to repeat Commerce hit
A ‘traditional’ banking alternative
Measuring service like fiscal performance
Taking the fight mainstream
Europe’s largest start-up for 30 years’
RBI 614 pdf
RBI 613 May 2009
‘It’s hard to say what will happen’
‘Numbers are still coming in strongly’
Profits plunge at Nationwide
M-banking take-off picking up speed
US heading towards tougher regulation for cards industry
‘It has been a very good time for us’
A question of retention
Staying ahead in Slovakia
Making sense of Japan
Outsource of controversy?
Full steam ahead
US Bank launches package at the military
Still a rebel with a cause
Fees hit US customer satisfaction
ANZ raises A$2.5bn to fund RBS Asia bid
CBA personalises online experience
Chase ups branch ante
BDO to snap up local GE Money Bank unit
Santander confirms rebranding across all UK branches
Problem US bank figure soars to 15-year high
Insurance revenue up 7% for US banks in 2008
BBVA and CITIC in major car financing, wealth push in China
New rewards campaign from South Africa’s Absa
Westpac rolls out ‘responsible’ campaign
Commerzbank outlines three-year goals
Brazil’s Q1 figures show profits down, loans up
Profits collapse by 62% at ABN’s Dutch arm
Virgin plans roll out of full banking services
OTP strong Q1, on course for 2009 target
Private equity giants snare BankUnited
Santander agrees Venezuelan deal
US Bank releases single card innovation
Banking arm of GMAC reborn as Ally Bank
RBI 613 pdf
RBI 612 May 2009
CIMB explains rationale behind Yingkou stake purchase
State Bank of India steams ahead
Debit cards overtake credit cards in the US
Woeful full-year earnings recorded at Japan’s banks
DnB NOR blazes paperless trail
Garanti: We will continue to be a pioneer
MetLife looks to cross-sell mortgages to insurance customers
0% housing loan means extended opening hours at Handelsbanken
Emirates NBD buoyant after 'fantastic year' in retail banking
La Banque Postale launches 'a new way of banking' in France
Banks upping Twitter presence
Yes Bank commits to its hi-tech model
Turkish ATM growth leads Europe
Stress tests find $75bn capital shortfall at 10 leading US bank groups
GE Money becomes latest institution to offer card customisation
US Senate rejects card interest cap, pushes for alternative measures
Westpac’s H1 results hold up as new business model is rolled out
KBC posts €3.6bn Q1 loss; returns for more Belgian government aid
Singapore banks suffer under weight of growing loan loss provisions
Retail units drag down UK first quarter results
Massive m-banking, online growth at ICBC
Thailand’s Bangkok Bank goes mobile
La Caixa commits 25% of earnings to community projects
Deutsche Postbank returns to the black
‘Decent start’ at MaxBips
Commerzbank agrees Women’s World Cup deal
Robust quarterly trading at Standard Chartered
Britannia members back UK super-mutual
Danske reports Q1 net profit of DKR1.6bn
UniCredit announces a ‘Green Deal’ with WWF
Alipay to overtake PayPal as global leader
Charles Schwab bank assets up 68% y-o-y
RBI 612 pdf
RBI 611 April 2009
Changing fortunes for India’s banks
Spain’s Bankinter tops worldwide cross-selling league
Metroman vows to wow UK
A smarter piggy bank from ANZ
Indicators for the global economy
‘Korea could be our single biggest market’
First-class competition?
The evolution of consumer credit
A world of payment innovation
Western Union ups banking exposure
A time to create value
Intesa Sanpaolo banks on film
News Digest
RBI 611 pdf
RBI 610 April 2009
Tesco ups gear in retail banking play
JPMorgan Chase reports robust first quarter earnings
ING starts to shrink itself
‘Service, value, convenience and advice’
Simply no comparison
HSBC’s Far West
Protecting market share
Banking for a new age
First Bank, Ecobank eye sub-Saharan giant
Gold, silver and bronze for China’s banks
‘We offer a better proposition’
In last place, AMP tries First
News Digest
RBI 610 pdf
RBI 609 March 2009
Savings banks and co-ops stand out
China’s banks report strong annual figures
BofA asks customers to Add It Up
Singapore stung by rising NPLs
‘75% of contact is via direct channels’
Aiming for a top three spot in China
An ambitious plan for a troubled Japan
A record year for Brazil’s banks
Putting the retailer in retail banking
‘We are uniquely placed in Nigeria’
‘Banks are retailers too’
Fees fall through the net
eSignatures demand drives BB&T deal
American Depressed
News Digest
RBI 609 pdf
RBI 608 March 2009
HSBC prepares for a tougher 2009
Banco do Brasil sees net income soar 74%
Serving customers across 11 time zones
‘A cross-sell ratio of 1.4 is not high enough’
RBS’s closing down sale
Refocusing on retail
KBC vows to grow customer satisfaction
The business case for mobile banking
M-Pesa: Kenya’s revolutionary new bank
‘The risks are less in the Czech Republic’
Self Bank rises in Spain
Turkey pauses for breath
LendingTree.com waits for full bloom
Backwards into the future
News Digest
RBI 608 pdf
RBI 607 February 2009
Shocking collapse in CEE sentiment
Absa smashes 1m m-banking barrier
ING Direct: more customers, less profit
The right call
Introducing the best bank in the US
10 million customers and counting
NIBC launches direct assault
End of the fiesta
A rich and poor strategy for Mexico
‘We have to be prepared’ - Callataÿ & Wouters
Japan: the best story that never was
News Digest
RBI 607 pdf
RBI 606 February 2009
BNP Paribas set for top deposits slot
US results reveal an industry in turmoil
Santander posts bullish 2008 profit
New leaders emerge from the change
Looking forward not back
Birth of the £76bn UK mutual
An à la carte banking service
A good time to be a savings bank
The performance really stands out
The cutting edge of distribution?
Wells Fargo gets personal
New generation advertising
The ethical spotlight grows hotter
News Digest
RBI 606 pdf
RBI 605 January 2009
Citi falls apart with $19bn annual loss
RBS limps towards full state control
UniCredit plays ball in Europe to raise brand
Getting more from Morocco
Barclays raises its game in home market
Changing the name, keeping the brand
UK’s Co-op Bank enjoys switching boom
Top banking deals of 2008
A time for ethical banking?
Scandal creates chaos in Indian IT sector
RBS goes back to basics
Still early days in the China story
News Digest
RBI 605 pdf
Retail Banker International 2008
RBI 604 December 2008
Sberbank looks to go global
Capital One wins chase for Chevy
Nedbank and Ecobank join forces
A bad year
GE launches global banking division
Flat retail profits for Canada’s Big Six
Russian consolidation gathers pace
Playing it safe
A rebrand paying dividends
Critical time for US overdrafts
Mutually inclusive
News Digest
RBI 603 November 2008
Morgan Stanley in major retail push
Branches central to SBI business plans
We are raising our game
Japanese interims crash
Getting web-wise
A UK success story?
A new bank for Mexico's middle class
The technology power list
Livret savings market heats up
PNC rakes on all comers with multi-channel marketing punch
Vernon's back
News digest
Infosys suplement: Mobile banking is not a fad
Infosys supplement
Infosys suplement: Channeling profits
Infosys suplement: Touching customers whenever, wherever, however
Infosys suplement: All to play for in shifting UK market
Infosys suplement: Talking to the underbanked
Infosys suplement: The year of the mobile
RBI 602 November 2008
Rabobank embraces Web 2.0
Industry turmoil extends to Asia
ING Direct profit falls 140% to €47m loss
Indian profits up, slowdown looms
What about the other 8,000 banks?
A new American titan
Danske retail focus helps stability
Australia's balancing act
Thinking smart about savings
Power to the people
All to play for
The rise and fall of giants
Time for a social spin for banks?
News Digest
RBI 601 October 2008
Santander sets sights on lucrative UK packaged accounts market
ICICI fights back with profits rise
PNC becomes fifth-largest US player
‘Asia is the engine of our future’
Tough ads for tough times
Testing times ahead in the Gulf
Erste set for record Serbian earnings
From niche to mainstream
The backbone of financial services
TCS looks to retail banking
Maximising call centre excellence
Barclays secures capital boost, at a cost
MUFG, Mizuho cut earnings forecasts
Clydesdale, Yorkshire banks do not need government aid
Account switching package goes live
RHB targets retail growth in 2009
Agricultural Bank of China on road to listing after $19bn in aid
Brazil solid, Argentina concerns persist
Standard Chartered to introduce Islamic banking in Bahrain
ICICI and British Airways team up for credit card
Société Générale launches business game on global stage
French banks form m-payments group
Santander, BBVA maintain momentum
Morgan Stanley begins gathering deposits
Virgin continues online finance push
RBI 600 October 2008
HSBC stands out from the crowd
Deutsche Bank in big retail banking push
French mull new retail banking giant
ANZ looks to break China
SocGen’s foreign legion thrives
Wells Fargo takes the lead
Australia’s banks get direct
A golden decade of bank profits
‘A fantastic challenge’
A marketing war for deposits
News and views fresh from Singapore
UK bank soundness disappears
News Digest
RBI 599 September 2008
A catastrophe measured in trillions
Middle East, Asia-Pac groups step forward
Direct and to the point
Cards central to global BNP push
The emerging Americas
Obopay, Grameen aim to bank a billion
Nigeria’s global bank
In-store and in touch
The changing face of banking
Barclays is back
What’s in a name?
Temenos snaps up Financial Objects
Growth remains on the cards
News Digest
RBI 598 September 2008
Europe’s banks up focus on insurance
Can US bail-out save Washington Mutual?
China’s banks post record interims
An m-banking experiment
‘A nasty environment to live and bank in’
All change in Germany
Products key to Pekao plans
A confident future
Hope for Homeowners comes into play
The worst of the worst M&A deals?
News digest
RBI 597 August 2008
US banking market continues to sour
Tesco threatens to put the retail into UK retail banking
€100 is the magic number
Riding the wave
MUFG bets on US upswing
From volatility comes opportunity
Using humour to grow the brand
The rise of the European housing bank
Survival of the fittest
All to play for in UK mortgage malaise
A continuing demand for technology
FIS takes up m-banking challenge
New Digest
RBI 596 July 2008
PNC, Wells Fargo show their class
Transformative M&A deals stir Japan, Germany, UK
Tackling fraud head on
BBVA helps push rise of ‘Facebanking'
Cross selling your way to the top
Thai mobile banking gets second wind
Premium income for Spain’s banks
Can a bank sell furniture too?
A business case for biometrics
The colour of money?
Understanding the underbanked
News Digest
RBI 595 June 2008
UniCredit looks to dominate CEE
Enquiry lambasts South Africa’ Big Four
The cutting edge of retail banking
How to be the number one card issuer
A widening world of wealth
India – the world’s m-banking hotspot
A return on equity of 490 percent
All to play for
Banking on Asia
The man to beat
Debit cards as profit drivers
Avoiding the zero sum game
Obama criticises US cards industry
News Digest
RBI 594 June 2008
Poor US m-banking uptake mars Citi's global distribution ambitions
ING becomes the latest to tap Ukraine
KBC bets big on CEE and Russia
Europe’s demand for self service
Billion-dollar branches
Beware the Sparkassen
A land of opportunity
Investing in satisfaction
BBVA ups football sponsorship programme
Fortis rolls out five-year global ad campaign
Pushing the cross sell
High leverage model is ‘bankrupt'
News Digest
RBI 593 May 2008
Confident BBVA pushes into China
Kaupthing Edge passes €2 billion in deposits
Canada’s Big Six feel the crunch
The new French national champion
Citi goes rural in Indian drive
The fairness agenda
Bradesco remains upbeat
Out of Africa
Up for the challenge
The (second) generation game
Scotiabank asks customers to Bank the Rest
NAB disappoints in Australian satisfaction poll
Infosys bags huge BBVA deal
No end in sight to US credit woes
News Digest
RBI 592 May 2008
Dresdner Bank takes on ING Direct
BNP Paribas rejigs European consumer finance submissions
Rebranding that never sleeps
Getting tougher
A €30bn consumer finance goldmine
All change in Australia?
The era of the superbank
A true turnaround story
Advantage BNP Paribas
P2P accounts with Smarty Pig
Big remains better
A world of millionaires
News Digest
News Digest
RBI 591 April 2008
China’s growing ATM demands
Banking@Work
News Digest
Banking on recommendations
The branch is back!
UniCredit says ‘retail is detail'
At the cutting edge of banking
Distribution differentiation
Boom times for Russia’s Sberbank
The first North American bank
Dial M for money
UK bank charges debate heats up
Crédit Agricole broadens relationship with Japan's Resona
RBI 590 April 2008
Capital punishment
Santander bolsters consumer finance unit with RBS deal
Re-energised Barclays goes global
A green pioneer
A Eurasian powerhouse
Bad times for National City
We have come a long way
It’s all about savings
The new banking environment
Who needs banks?
Retail Banker of the Year
News Digest
RBI 589 March 2008
Santander, GE Money swap focus with £1bn consumer finance deal
HSBC launches its first green card
The all-new Antonveneta
In the right market at the right time
Massive fee gains for China’s banks
The era of the decoupled debit card?
A retail power bank
Banking for the long term
Generally electric about Thailand
Best of the best
And our supporters are...
Nationwide chooses SAP for upgrade
A re-emerging market
News Digest
RBI 588 March 2008
The gold rush into Russia
Citi’s bold aims for Japan’s retail market
India gets its third m-bank this year
Banking on happiness
Full steam ahead
A big deal
Flushed with success
Retail banking excellence
US insurers and the banking mix
News Digest
RBI 587 February 2008
ING Direct’s profits decline sharply
$2.6bn HDFC strike suggests more Indian bank mergers to come
Prot outlines two-year goals for BNP
Choppy US loan market cuts into Lending Tree
Strong growth in CEE cards use
Germany’s big hitters eye Postbank
On top of Romania
Kaupthing edges across Europe
A fresh start for Nedbank
The retail banking hotlist
Keeping an eye on the ball
Definitely different
‘Whoo hoo!’ says WaMu
Iraq’s banks look to the future
The call of the smart centre
News Digest
RBI 586 February 2008
SocGen tries to remain independent
SEPA finally launches
Western Union pilots consumer loans in bid to diversify earnings
Some retail shine in a gloomy year
Thinking cardless
News digest
Intesa gets to add Ukraine to its franchise
Competing against yourself to stay ahead
Turning Turkey orange
Getting away from the Regions
The best of both worlds
A web of opportunities?
The evolution of GE Money
RBI 585 January 2008
Bank of America rescues Countrywide
Concern over impact of new loa
The credit card gold mine
Alpha Bank expands ambitious three-year plan
Wachovia offers its customers
ICICI hits India with iMobile
SBI mega-merger still being planned
Canadian CEOs remain optimistic
The home loans boom in Brazil
Canara shifts up a gear to stay ahead
TD Banknorth gets Flexible
The Chase for better business
A brand new China
Sweden’s SBAB targets savings
A world of risk just got riskier
News digest
Retail Banker International 2007
RBI 584 December 2007
Asia-focused HSBC paid $1.5bn to rescue struggling Taiwanese lender
GE shocks with talk of possibl
ICICI says India’s retail insu
Still wary about UK branch strategies
Red, white and blue? Bank of America goes green
UK ethical banking market rema
TD tops Canadian league in 200
MUFG still chasing its potential
WestLB adapts to shifting German market
Trading places
The year gone by, the year ahead
Citi rewards its Asia franchise
Dynamic, Islamic and contemporary
A world of social finance
Into the Red?
Location, location, location
News digest
RBI 583 November 2007
JPMorgan Chase shrugs off subprime worries and boasts about its future
ING sings the praises of F1 branding deal
BBVA bets big in the US
Stirred into action
Europe’s hot spot
Contactless goes mobile in Canada
Making a difference
Targeting the professionals
Asia shines as the world turns gloomy
A healthy credit card from Spain’s Caja de Ahorros del Mediterraneo
News Digest
RBI 582 November 2007
Double whammy for Japan’s banks as US subprime woes hit earnings
PNC powers ahead
Santander triumphs as BMPS snaps up Antonveneta
The trillion-dollar hole?
Visa settles expensive American Express anti-trust lawsuit
Adding value
The next seven years
Twenty million and counting
Internationalising Israel
The brand challenge for Russia
Green cards
The personal touch
Market leaders
Angola’s fast-growing retail b
News digest
News briefs
RBI 581 October 2007
Major African and US deals signal Chinese banks’ global ambitions
Prepaid spending set to soar in Europe
BPI turns tables on BCP
Nedbank buys other half of Old Mutual Bank, plans rebrand and targets cost savings
BofA resurrects BankAmericard
Scotiabank is aiming high
Taiwan to relax bank ownership rules
Remember banker’s hours?
Alive and kicking
The fight for healthy profits
Virgin rebrands in US, targets UK’s Rock
Staying ahead in Slovenia
Designs on the ATM ad market
News digest
RBI 580 October 2007
Global retail banking map redrawn as RBS consortium gets ABN AMRO
Canada’s TD jumps at Commerce Bank deal
Closing down sale
CBA sees safe bet in Asia-Pacific
A better banking deal
Three-year plan for Norway’s leader
CitiFinancial India powers ahead
Turn of the Millennium
A wealth of profits
Prime suspect?
Santander’s goal in South America
BCR plans to remain number one
Channel surfing
Misys banks on SAP to improve business
The dream credit card?
News digest
News briefs
RBI 579 September 2007
M-banking becomes mainstream
China’s retail banking industry steams ahead
Unifying UniCredit
Aiming for second place
Turkey soars for National Bank of Greece
A new forum for Commerzbank
The quiet franchise
The future of distribution in their hands
A continental shift
A&L ends overdraft interest
Westpac ads trumpet its new responsibility agenda
Wachovia wants its customers to say thank you
A decade of retail banking growth
The Caisses d’Epargne launches competitive web vaulting service
News digest
RBI 578 September 2007
Power to the people
Northern Rock extinguishes itself
Cetelem continues international push with Russian move
HSBC’s ATMs go on the defensive
ING Direct keeps pushing forwards
A new life in Japan
Mass marketing for the mass affluent
Godzilla awakes
The big small bank
Cut off in its prime?
A new era of treating customers fairly
Spreading the web across Africa
ANZ ranked best of the best
The new face of marketing
Private equity to look at fintech deals
Spotlight hits US overdraft charges
News digest
RBI 577 August 2007
Second half of 2007 to be tough as subprime mortgage crisis deepens
Promise buys rival to form Japan’s biggest consumer finance firm
GE Money in Spanish joint venture
The mortgage meltdown
Strong interims despite credit concerns
Sovereign funds come under scrutiny
Breaking the Big Four
Keeping the lead in the Czech Republic
The spend-centric strategy
Mashreq’s new brand promise pays off
Another good year for bank brands
How to Become a Lemonaire
HSBC’s annual Singapore sale goes green
News digest
RBI 576 July 2007
The Caisses d’Epargne starts ethical labelling of retail banking products
Moneysupermarket valuation tests market
News digest
Wal-Mart follows prepaid card launch with basic banking drive
Vietnam continues to interest
Retail banking profit falls for key US banks
Taiwan opens up to foreign banks
NAB turning it around
Tackling the issue of bust-out fraud
Celebrating independence
Segmentation.com
Spreading the word
A third force for Italy
Obopay expands with Verizon deal
Asia to take over Europe in wealth league
Vodafone ramps up m-banking