Best Practice in
Debt Collection in the Worst of Times
Who: Retail Banker International & Cards
International
When: Wednesday 15th September
2010, 15.00-18.00
Where: The Dome Room, Argyll, Cornhill, London,
EC3 (just outside Bank tube)
Two of the world’s leading financial titles, Retail Banker
International and Cards International, are
hosting a free high-profile roundtable event and would like to
invite you to be part of the elite selected to provide thoughts,
comment and views on the topical, important issue of consumer debt
collection and recovery. The roundtable, in association with
Ascent/Irwin Mitchell, will bring together leading figures from the
industry to discuss today’s pertinent issues.
As the UK and other leading economies pull
slowly out of recession, consumer debt remains a critical and
headlining challenge for the financial services industry. Debt has
crept into affluent sections of society and collections departments
are under increasing pressure as the volume of work grows and the
amount of delinquent debt rises - costing organisations
considerable amounts of money as many of these have progressed to
the write-off stage. On top of this, government involvement
in the banking market coupled with high media interest has added
extra pressure to the already sensitive issue of best practice in
debt collection and recoveries.
There are some views that traditional
collection and recoveries practices are now no longer suitable or
relevant with many UK banks and building societies taking steps
towards changing how they call-in money owed. But are these changes
here to stay? How are the market’s key players engaging with its
debtors? How widely are methods such as SMS, email, social
networking and telephoning being used? What litigation
options are there to help organisations move forward? What
technology is available to help firms? Does automated analysis of
customer spending pin-point potential problems? How influential is
the technology systems that support the debt collection
department? What is the attitude for internal collections
teams versus outsourced groups? What is the reality of
collections in 2010 and beyond?
This prestigious and exclusive roundtable
discussion will seek your views on these areas, as well as examine
what trends are likely to come to the fore as we move into the next
decade. We will create an environment where people can talk
freely and we shall therefore be providing any copy intended for
publication for your approval. The output from the event will be
captured in a special supplement of both magazines which are
published by VRL, and there is an opportunity for sponsoring this
supplement for an additional charge (details on request).
This is a fantastic way of promoting your name and brand
amongst the industry and showcasing your business as a thought
leader.
There are limited spaces. To secure your spot or for
further information on attendance, please contact Annette Finch:
0118 900 1135, or via email at: annette@c8consulting.co.uk