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Retail Banker International 2009

RBI 624 December 2009
Raiffeisen to roll out CEE direct bank
Canadian full-year earnings offer festive cheer
Absa interview: Plans for 2010
Royal Bank of Canada: Rewards and results
Talking point: Strategy updates from senior bankers
Rabo dumps climate card in focus shift
RBI Round table: What price customer loyalty?
Top M&A deals of 2009: Dealing with a new reality
Mexico: Corresponding with the unbanked
Nordea looks to transform its Russian subsidiary
Segmentation: The unbanked American masses
New bank launch for the US: GreenChoice
News Digest
RBI 624 PDF
RBI 623 November 2009
Postbank outlines three-year targets
FDIC paints a sour picture of the US
Santander strikes in unstable UK market
Norway sharpens its cutting edge
News Digest
Looking for opportunities in the GCC
Deal leaves bancassurance model intact
Pushing Premier
The prepaid card agenda
Fiserv bags coveted Tesco UK deal
The land of the m-bank…
Fiserv, IBM lead 2009 fintech rankings
Gemalto looks at Serverside, Xiring
RBI 623 PDF
RBI 622 November 2009
Global Q3s offer mixed results
Robust earnings drive India’s ascent
‘Proud to be dull’
All change in the UK
The rise of personal teller machines
The mobile ATM
‘A culture of constant improvement’
After the crisis
News Digest
RBI 622 PDF
RBI 621 October 2009
EU ends ING’s global ambitions
USAA blazes remote deposits trail
The price war continues
BofA retains top deposits slot
The rise of the all-powerful Sparkassen
News Digest
An argument for prepaid?
IT spending to return to normal in 2012
Giving a helping hand to consumers
The state of the European marketplace
Live and Direct
It’s a Brighter Planet
RBI 621 PDF
RBI 620 October 2009
France’s BPCE puts cross-border M&A deals on the agenda
Dutch state takes control of DSB Bank
Bank of America invests in the Merrill Lynch ‘wealth brand’
Barclays pioneers new media wave
UK’s Tesco rebrands banking arm
B is for bank, says Crédit Agricole
Banking on each other
Brazil’s emerging market
ANZ ups the ante in Asia
Retail at the heart of reborn RBS
Advertising a better future
Being the Best in Portugal
Getting in a Twitter about social media
Barclays breaks ‘apps’ record
Role reversal
Overdoing overdrafts?
Barclays to buy Citi’s Portuguese credit cards
JPMorgan Chase’s Q3 income up 85% y-o-y
OCBC extends Mighty Savers plan to Malaysia
Crédit Agricole publishes four-year plan for Emporiki
Wells, BofA at odds over cards pricing
CGAP seeks m-banking savings boost
Three more Nigerian bank chiefs bite the dust
Canadian banks battle fresh insurance curbs
Citibank launches m-banking for Hispanic customers
Spoof ad campaign from BNP Paribas’s Cetelem targets ‘irresponsible lending’
SunTrust, PNC outrank BofA, Wells Fargo on online ‘accessibility’
European banks could raise $78bn in 6 months, say analysts
US Bank unveils third m-banking application
Fortis outlines plan to restore growth
FNB mobile channel secures its first Lotto millionaire
RBI 620 PDF
RBI 619 September 2009
A very different Citi takes shape
The global assault on banking fees begins
‘The best days of foreign banks are gone’
Fees and the Commission
The big interest in payday
The changing world of card fees
Double Action results from Crédit Agricole
Driving loans growth in Russia
Rebuilding trust in financial services
On the ball
Ping An gets eWise to OFM
Non-cash payments keep rising
Online now the top retail banking channel in the US, says ABA
UK Ombudsman names and shames UK banks
ANZ follows the market and cuts banking fees
Capital One launches SmartCents initiative
HSBC signals A-P shift with CEO move
Bank of America launches ‘basic’ card
UK’s Co-op sees surge in customer numbers
Agency urges vigilance after surge in ATM fraud
Amex ups the ante in fight for retail deposits
Tesco, Fortis in UK insurance partnership
Australia’s CBA revamps credit card line-up
La Banque Postale records 30% rise in first-quarter income
Fortis, BNP Paribas in non-life deal in Italy
Brazilian IPO to fund 600 branches, boost capital, says Santander
Mint snapped up by rival for $170 million
Australian Senate backs ‘four pillars’ rule
ING slams brakes on F1 deal with Renault
Barclays signs European bancassurance deal with France’s CNP
Chase launches Blueprint analysis tool
Wells Fargo launches customer-to-customer mobile money transfers
NAB, Visa in Australian contactless push
RBI 619 PDF
RBI 618 September 2009
Santander to sponsor Ferrari F1
Nokia makes its move with Money
First quarterly profit for two years for US thrifts
Canada’s Big Five report strong Q3s
Citi levies US card fees
Lloyds prepares to cut UK branch network
Report suggests flaws in SEPA’s ambitions
DnB NOR sees surge in m-banking numbers
Chinese institutions post strong interims
Full-year profit holds firm at Australia’s CBA
ANZ and MySpace launch prepaid card
BBVA eyes youth market with soccer card collection
Citi launches m-banking in Singapore
Barclays in talks over £70m UK soccer sponsorship deal
New campaign from Amex emphasises benefits of charge cards
Bank of East Asia posts H1 profit rise of 49%
State Bank of India to roll out 600,000 PoS
Maybank reports 59% drop in pre-tax profit
Singapore’s DBS launches 3-in-1 card
‘A really strong story to tell right now’
‘Proud to be the nation’s savings bank’
Survival of the fittest
Cautiously optimistic
Chasing loyalty in an unrewarding market
DoCoMo’s ‘mobile’ credit card hits 10m
Indonesia gets ‘first class’ branches
Restarting Romania
Nigeria gets heavy with its banks
RBI 618 PDF
RBI 617 August 2009
ICBC rolls out 3G m-banking in China
UK surge drives Santander forward
Citi celebrates 5 years of ThankYou loyalty programme
Barclays' emerging markets unit scales up
Retail banking weakens in shifting US
A price war breaks out in Australia
Merging cards and mobiles into one at Itau
M-Pesa transfers up 718% year-on-year
A Green Deal from UniCredit
Getting a buzz from Scotiabank Be
Transforming Bancolombia
Raiffeisen upgrades in Russia
DBS pays the price for Lehman fall
Record H1 earnings from Standard Chartered
Standard Bank rolls out first global ad campaign, Moving Forward
Emirates NBD’s H1 net profit down 20%
Europe’s banks report depressed H1 earnings
Mixed fortunes for Japanese banks
Intesa Sanpaolo, BNP Paribas reach agreement on Findomestic
Chase offers mortgage rebates to customers
GE renews Wal-Mart card agreement, sees profits suffer
Write-downs push ING Direct into the red
Interim profits dip at Singapore’s big three
UK’s Nationwide rolls out innovative Champion Saver
India’s banks announce very strong profits
Britannia, CFS merger approved as UK mutual sector nosedives
Online, same-day bill payment by Wells Fargo
M-banking brought to smartphones by Citibank
ING trials customised card design application
Postbank lets customers determine card limits
RBI 617 PDF
RBI 616 July 2009
US-based P2P Prosper back up and running
UK deposit auctions competition hots up
UK intensifies banking reform agenda
National Australia Bank in free ATM joint venture
Citi’s Egg reintroduces credit card fees in the UK
Nigeria’s First Bank sees earnings fall by 66%
SBI expansion drive gathers pace
Lloyds TSB, Monitise launch text updates
India’s HDFC Bank sees Q1 profits increase 31%
PNC targets students with Virtual Wallet
French, German banks press ahead with Monnet debit project
Brand is (unsurprisingly) king, reveals JD Power
UK telco O2 partners with RBS in new retail banking push
Insurance helped US banks in the downturn
Sberbank’s Q1 profit falls 98 percent to $19m
Mobile-only UK bank launches on iPhone
Deutsche Postbank and Shell offer service station cash withdrawals
Barclays announces life insurance JV in Spain, Portugal and Italy
UniCredit starts UEFA football sponsorship
Survey shows rise in CEE assets despite woes
Yes Bank partners with First Data in ATM plan
StanChart prioritises mass affluent
US earnings rise, but cards collapse
Wells Fargo tops US web league
Getting clever with cards
Advantage Banesto
Shinsei and Aozora fall together
StanChart ups mass affluent ante
UK banks pushing fee-based accounts
M-banking becomes cool
The tipping point may have arrived’
Vietnam’s turn in the spotlight
The trillion-dollar cost of US banks
RBI 616 PDF
RBI 615 June 2009
The top ‘superbanks’ get bigger
Nigeria set for further wave of consolidation
Japanese suspension adds to Ci
UK commission ban set to reshape industry
French superbank BPCE set for August debut
Banks dominate Chinese branding survey
Intesa to restructure bancassurance unit
Cetelem launches credit advice
Barclays ups US brand profile as international operations grow in size
Chase jacks up card fees
Greek banks pass stress test for stability
GE’s banking unit increases exposure to Central America
Fortis eyes insurance deal with Tesco
Shinsei and Aozora confirm merger talks
BBVA chairman González calls for new multi-channel approach
ING Direct launches financial education game in the US
S&P warns over $213 billion of troubled Russian banking assets
Western Union extends money transfer service across the globe
Santander aims to repeat 2008 performance
Cards and Payments Europe 2009 Award Winners
Citi punching above its weight in Indian retail banking
BNP Paribas Fortis talks about its rebranding and customer proposition
StanChart, Absa, Maybank discuss channel innovation
Branch Banking – Best Practices in the Worst of Times
Women-only banking at Caixa Geral de Depósitos
FICO CEO Mark Greene on the company's credit-scoring advances
China HNW population exceeds UK's for first time
RBI 615 pdf
RBI 614 June 2009
The centre of retail banking
Rebuilding a culture of risk awareness
Getting ATMs to run advertising
Incentives help US online banking
Rebuilding a culture of risk awareness
Belgium launch for new BNP Paribas Fortis brand
Early TARP repayments earns US state 18% ROI
Canadian banks beat analyst H1 forecasts
ICICI teams with mChek to boost mobile channel
NAB launches voice protection
BBVA completes US rebranding exercise
HSBC, Nordea up the ante in Russia
BofA rolls out Merrill advertising campaign
BNP Paribas extends Vietnamese push
Woori Bank China launches debit service
Barclaycard loyalty programme on track
ECB warns of eurozone bad loans going forward
Nedbank offers Personal Money Manager
Barclays India launches new reward scheme
South Korea’s BC Card targets US market
Lloyds Group closes UK mortgage subsidiary
US credit card delinquencies up 11 percent year-on-year
Allianz, CNBC team up for ethical entrepreneur competition
HSBC looks for big growth in China
‘A revolution is taking place at Westpac’
Bradesco to double cards portfolio
Dealwatch: Tables
Metroman seeks to repeat Commerce hit
A ‘traditional’ banking alternative
Measuring service like fiscal performance
Taking the fight mainstream
Europe’s largest start-up for 30 years’
RBI 614 pdf
RBI 613 May 2009
‘It’s hard to say what will happen’
‘Numbers are still coming in strongly’
Profits plunge at Nationwide
M-banking take-off picking up speed
US heading towards tougher regulation for cards industry
‘It has been a very good time for us’
A question of retention
Staying ahead in Slovakia
Making sense of Japan
Outsource of controversy?
Full steam ahead
US Bank launches package at the military
Still a rebel with a cause
Fees hit US customer satisfaction
ANZ raises A$2.5bn to fund RBS Asia bid
CBA personalises online experience
Chase ups branch ante
BDO to snap up local GE Money Bank unit
Santander confirms rebranding across all UK branches
Problem US bank figure soars to 15-year high
Insurance revenue up 7% for US banks in 2008
BBVA and CITIC in major car financing, wealth push in China
New rewards campaign from South Africa’s Absa
Westpac rolls out ‘responsible’ campaign
Commerzbank outlines three-year goals
Brazil’s Q1 figures show profits down, loans up
Profits collapse by 62% at ABN’s Dutch arm
Virgin plans roll out of full banking services
OTP strong Q1, on course for 2009 target
Private equity giants snare BankUnited
Santander agrees Venezuelan deal
US Bank releases single card innovation
Banking arm of GMAC reborn as Ally Bank
RBI 613 pdf
RBI 612 May 2009
CIMB explains rationale behind Yingkou stake purchase
State Bank of India steams ahead
Debit cards overtake credit cards in the US
Woeful full-year earnings recorded at Japan’s banks
DnB NOR blazes paperless trail
Garanti: We will continue to be a pioneer
MetLife looks to cross-sell mortgages to insurance customers
0% housing loan means extended opening hours at Handelsbanken
Emirates NBD buoyant after 'fantastic year' in retail banking
La Banque Postale launches 'a new way of banking' in France
Banks upping Twitter presence
Yes Bank commits to its hi-tech model
Turkish ATM growth leads Europe
Stress tests find $75bn capital shortfall at 10 leading US bank groups
GE Money becomes latest institution to offer card customisation
US Senate rejects card interest cap, pushes for alternative measures
Westpac’s H1 results hold up as new business model is rolled out
KBC posts €3.6bn Q1 loss; returns for more Belgian government aid
Singapore banks suffer under weight of growing loan loss provisions
Retail units drag down UK first quarter results
Massive m-banking, online growth at ICBC
Thailand’s Bangkok Bank goes mobile
La Caixa commits 25% of earnings to community projects
Deutsche Postbank returns to the black
‘Decent start’ at MaxBips
Commerzbank agrees Women’s World Cup deal
Robust quarterly trading at Standard Chartered
Britannia members back UK super-mutual
Danske reports Q1 net profit of DKR1.6bn
UniCredit announces a ‘Green Deal’ with WWF
Alipay to overtake PayPal as global leader
Charles Schwab bank assets up 68% y-o-y
RBI 612 pdf
RBI 611 April 2009
Changing fortunes for India’s banks
Spain’s Bankinter tops worldwide cross-selling league
Metroman vows to wow UK
A smarter piggy bank from ANZ
Indicators for the global economy
‘Korea could be our single biggest market’
First-class competition?
The evolution of consumer credit
A world of payment innovation
Western Union ups banking exposure
A time to create value
Intesa Sanpaolo banks on film
News Digest
RBI 611 pdf
RBI 610 April 2009
Tesco ups gear in retail banking play
JPMorgan Chase reports robust first quarter earnings
ING starts to shrink itself
‘Service, value, convenience and advice’
Simply no comparison
HSBC’s Far West
Protecting market share
Banking for a new age
First Bank, Ecobank eye sub-Saharan giant
Gold, silver and bronze for China’s banks
‘We offer a better proposition’
In last place, AMP tries First
News Digest
RBI 610 pdf
RBI 609 March 2009
Savings banks and co-ops stand out
China’s banks report strong annual figures
BofA asks customers to Add It Up
Singapore stung by rising NPLs
‘75% of contact is via direct channels’
Aiming for a top three spot in China
An ambitious plan for a troubled Japan
A record year for Brazil’s banks
Putting the retailer in retail banking
‘We are uniquely placed in Nigeria’
‘Banks are retailers too’
Fees fall through the net
eSignatures demand drives BB&T deal
American Depressed
News Digest
RBI 609 pdf
RBI 608 March 2009
HSBC prepares for a tougher 2009
Banco do Brasil sees net income soar 74%
Serving customers across 11 time zones
‘A cross-sell ratio of 1.4 is not high enough’
RBS’s closing down sale
Refocusing on retail
KBC vows to grow customer satisfaction
The business case for mobile banking
M-Pesa: Kenya’s revolutionary new bank
‘The risks are less in the Czech Republic’
Self Bank rises in Spain
Turkey pauses for breath
LendingTree.com waits for full bloom
Backwards into the future
News Digest
RBI 608 pdf
RBI 607 February 2009
Shocking collapse in CEE sentiment
Absa smashes 1m m-banking barrier
ING Direct: more customers, less profit
The right call
Introducing the best bank in the US
10 million customers and counting
NIBC launches direct assault
End of the fiesta
A rich and poor strategy for Mexico
‘We have to be prepared’ - Callataÿ & Wouters
Japan: the best story that never was
News Digest
RBI 607 pdf
RBI 606 February 2009
BNP Paribas set for top deposits slot
US results reveal an industry in turmoil
Santander posts bullish 2008 profit
New leaders emerge from the change
Looking forward not back
Birth of the £76bn UK mutual
An à la carte banking service
A good time to be a savings bank
The performance really stands out
The cutting edge of distribution?
Wells Fargo gets personal
New generation advertising
The ethical spotlight grows hotter
News Digest
RBI 606 pdf
RBI 605 January 2009
Citi falls apart with $19bn annual loss
RBS limps towards full state control
UniCredit plays ball in Europe to raise brand
Getting more from Morocco
Barclays raises its game in home market
Changing the name, keeping the brand
UK’s Co-op Bank enjoys switching boom
Top banking deals of 2008
A time for ethical banking?
Scandal creates chaos in Indian IT sector
RBS goes back to basics
Still early days in the China story
News Digest
RBI 605 pdf