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Retail Banker International 2010

RBI 638-639 August 2010
Citi app flaw raises doubt on m-banking service
Lloyds ends sale of PPI
Deutsche’s PBC unit posts “best quarterly result”
Santander nets €4.4bn H1 profits, deposits up 23%
‘Virgin Bank’ launch “on track” for 2011
State Bank of India targets UK growth
Shinsei swings back into profit
Bank of Baroda posts 25% rise in Q1 profits
Erste H1 retail profits up 5%, group H1 down 4%
EverBank agrees $16.6m naming rights deal
RBI 636-637 July 2010
NBAD scores international remittances first
Citibank to launch text banking and boost m-banking
Shinsei releases 3 yr turnaround plan
BTS launch LatAm, Asia transfer services
Ixe Bank launches Mexican mBanking service
Wincor Nixdorf extends German savings bank contract
Piraeus Bank launches Greece’s first stand-alone direct bank
Chase turns focus to affluent retail customers
Barclays to invest £1bn in retail banking
Wells Fargo launches extra apps for Android, Blackberry and Palm
HSBC buys RBS’s Indian retail and commercial division
PFM pioneer Wesabe to shut down
FA to lose Nationwide sponsorship of England
BBVA customers spend 20m minutes online with managers
QNB interim net profit rises 31%
EPC publishes m-payments White Paper
Wells Fargo shuts 638 stores & subprime lending unit
Rumours Barclays to buy SunTrust resurface
US billionaire invests $100m in Sun Bancorp
Supervielle snaps up GE Money’s Argentinean unit
Barclays revamps student overdraft offer
DnB NOR H1 profits soar, retail earnings dip
Spanish World Cup win costs Banesto €10m
Santander to acquire SEB's German retail unit
SEB H1 retail profits fall, group profits triple
RBC CEO warns customers to pay for reform
Scotiabank kicks off savings drive
Banesto posts H1 profits down 6.8%
Mobile banking usage doubles in a year
Small banks set for CPP struggle
Co-operative backs Barclaycard contactless
Ally Financial drops GMAC brand
First Data flags up bank debit card opportunities
MBNA launches online comparison tool
JPMorgan Chase H1 profits rise 67%
Axis Q1 profits rise by 32%
Bank of America rolls out free online checking
US card write-offs fall but Citi bucks trend
RBS offers online Platinum incentive
Citi H1 net income up 21%
Bank of America first half earnings dip 15%
Standard Bank targets women with MyCard
Fiserv scores m-banking hit
Tesco Bank selects TSYS processing platform
KeyBank rolls out Key Coverage Checking
Punjab National Q1 profits up by 28.4%
Metro Bank agrees 5 year deal with MasterCard
PNC posts H1 net income up by 100%
H1 retail profits drop 20% at Wells Fargo
US branch numbers decline
US Bank posts H1 profits up 45%
Customer loyalty, profitability still falling
Only 7 banks fail EU-wide stress tests
Erste launches new ad campaign
ICICI’s Kochhar targets ‘big opportunity’
Piraeus aims for number 2 slot
Experian tackles lean times
Positive US retail banking interims
IT investment pays off for BOS
Newcastle unveils next-gen debit card
IT contracts: Fintech dealwatch, July 2010
Accenture and SAS strike analytics deal
Payments revolution – fast and mobile
RBI 636-637 PDF
RBI 634-635 June 2010
Monitise and Visa to launch joint venture in India
Axis Bank targets boost in retail loans
Nationwide looks at branch closures as profits drop
OFT begins review into UK retail banking sector
European spending up by 9 percent in Q1
VTB sets out 3 year strategy plan
Bank of the West launches virtual money service
TSB Bank 21% jump in pre-tax profit
Welcome Real-time, Accenture agree joint venture
New NZ retail bank to target “valuable” market share
RBC launches Canada’s first PFM tool
Raiffeisen Q1 profits double to €166m
Barclays in London bike hire sponsorship deal
VTB posts highest ever quarterly profit
HSBC HK launches “cutting-edge” video service
Raiffeisen’s direct bank to launch as Zuno
CitiFinancial to close 300 US branches ahead of sale
RBS cost-cutting extends to media planning
TEB and Fortis Turkey agree merger
TEB rolls out MasterCard’s interactive debit card
Rabo, Agricultural Bank of China agree strategic deal
First Direct delays iPhone launch
Chase, Continental Airlines boost card offering
Sberbank first quarter net profit beats forecasts
NAB reasserts UK position
Citi launches 5% debit card cashback promo
BCR boosts security of ATMs to avoid fraud
Santander buys back stake from Bank of America
Chase reopens Facebook philanthropy campaign
Yes Bank to open 100 new branches
Barclaycard eyes outsourcing with Firstsource
Citi rolls out MasterCard contactless stickers
Caja Madrid, Bancaja to form sector leader
US Bank to launch P2P payments
Unbanked still struggling to access finance, says Barclays
Dubai Islamic Bank launches mobile banking
Commerzbank, Dresdner launch branch re-brand
ANZ acquisition of RBS divisions adds $6.5bn deposits
Metro branch launch date confirmed
RBS retail asset sales gather pace
Fed finalises credit card fees ruling
StanChart, Agricultural Bank of China close deal
Boots first retailer to trial MasterCard’s contactless
Delinquency rates fall at biggest US card issuers
BNP Paribas, Commerzbank in consumer credit joint venture
Indian savings rates to be deregulated
Santander appoints Greenlight to boost online presence
The ‘killer app’ for the unbanked
Barclays revamps m-banking after reaching 4m hits a month
TARP losses forecast to fall, but 91 banks miss payments
Innovation keeps Swedbank ahead
Robust Q1 earnings, challenges remain
Santander eyes German, US targets
Garanti confident of NFC market slice
‘M-payment ecosystems are a must’
Three key requirements
Retail at heart of VTB 3-year plan
Lloyds TSB to ‘significantly’ reduce overdraft fees
Bank turns to ‘guerrilla marketing’
Core banking market to rise to $4bn
Scotiabank targets Puerto Rican growth
Reduce risk, protect customer relations
US ‘big 5’ outperform regional banks
RBI 634-635 PDF
RBI 632-633 May 2010
StanChart posts record first quarter results
NAB counts cost of retail price war
RBS cuts group Q1 loss, retail profits up
HSBC’s US arm posts first profit since 2007
Virgin Money knocked out of RBS auction
Garanti credit card to offer points in gold
Bancolombia Q1 earnings up 10%
ANZ to sponsor Rugby World Cup 2011
BNPP, SocGen results beat forecasts
StanChart’s iPhone app is a Breeze!
Retail earnings help ING swing back into profit
UniCredit Q1earnings rise, retail profits fall
US customer loyalty declines sharply
US Bank cuts overdraft charges from August
Crédit Agricole rethinks Emporiki restructuring
Shinsei posts massive loss, Aozora merger collapses
Intesa Sanpaolo posts Q1 earnings down 36%
US banks post highest earnings since Q1 2008
M-Pesa, Equity Bank agree joint venture
HDFC begins move to EMV credit cards
Chase customers can now top up funds via phone
Standard Bank offers anti-phishing software to customers
OTP first quarter profit down, but beats forecasts
UK’s Competition Commission to ban PPI
Metro set to open, Santander tipped to win RBS branch auction
Nationwide brings comedy to UK small screen
Standard Bank offers anti-phishing software
‘Super highway’ to drive customer growth
ANZ completes acquisition of RBS Singapore
ICICI snaps up Bank of Rajasthan
Temenos and Capgemini Form Strategic Alliance
Dealwatch tables
Absa, Western Union launch global first
Australian banks face over-charging action
Capital One to rebrand Chevy Chase branches
BPS claims Europe’s first biometric cash point
ANZ worst for customer satisfaction
Helm – the world’s first multi-sensory bank
Servus Credit Union banks on Temenos
Mango gets fruity with finance
Citizens campaign goes back to roots
Bancolombia Q1 earnings up 10%
Loyalty scheme rewards Alpha
Social media powerful, but no silver bullet
ICBC ‘most valuable bank brand’ again
Sun National pushes mobile banking
US customer loyalty dips marginally
BforBank on course to break even in 2011
Spain seizes control of CajaSur
M-payments provider Luup partners with Temenos
Spain’s savings banks in 4-way merger
RBI 632-633 PDF
RBI 630-631 April 2010
HSBC launches Premier service in Kuwait
KDIC reduces Woori stake
Strict overdraft limit for new HSBC account
38% profits jump for RZB Group
US card delinquencies ease, charge-offs rise
Bank of Ireland to launch asset sale
Bank of America, Chase Q110 results beat forecasts
Emirates NBD Q1 profits drop but beat forecasts
Lloyds offers mortgage discount to current account customers
Barclaycard offers double rewards
Citi expands Malaysian branch network
StanChart rolls out Shariah compliant credit card
Regions launches 323 ‘DepositSmart’ ATMs
FSA takes aim at five UK lenders
Bank of America to double online ad spend
Santander, Lloyds post Q1 cheer, but Barclays retail profits fall
TD Bank app downloads surge after launch
Sliding loan losses boost Erste’s Q1 results
Tesco Bank makes in-roads into UK market
ANZ drops m-banking due to low user take-up
Barclays' talent contest highlights branch upgrades
Co-operative boosted by ‘flight to trust’
Erste to tap into OMV’s high footfall
UK branches down 20% in past 10 years
Japan is Citi’s ‘lab for the world
Citi reports best quarterly profit in almost 3 years
White Eagle enters mobile banking
ING cashes in on CARD Act fees ban
Piraeus goes live on Fiserv platform
Dealwatch tables
Green Dot aims big with IPO
Card transaction alerts by text
Cash to be redundant in UK by 2050
RBI 630-631 PDF
BoQ pilots free online budgeting service
Teaming up for Brazilian cards drive
RBI 629 April 2010
NBK latest to eye Garanti stake
Anglo Irish Bank posts worst-ever results
Tesco Bank eyes 10% of UK market share
Co-operative Group profit surges after merger
Mutuality is back in fashion
Raiffeisen still going strong
Connecting with the unconnected
The text phase of service delivery
Nedbank targets unbanked in SA
The hard-to-reach in their sites
‘Kiwibank is a challenger brand’
Giant retailer has big ambitions
EPC has mobile payments in its sights
Profits at ICBC push retail up
ABN restructuring underway as lender posts €117m loss
Coventry, Stroud & Swindon merge
Yes Bank targets larger retail market share
Virgin Money sells 21% stake to US billionaire
VTB posts 2009 loss, but retail strong
Bank of America completes ‘talking ATM’ roll-out
Skipton Building Society merges with Chesham
Standard Chartered is ‘Here for good’
St George and Qantas announce credit card partnership
Wells Fargo re-brands Wachovia internationally
Germany’s savings banks post €4.6bn profit in 2009
Intesa Sanpaolo posts earnings up 10%
UK government outlines plans for ‘people’s bank’
ICICI gets approval for Singapore expansion
ActivoBank for young-at-heart, says Millennium BCP
UBI Banca sees net profit triple for fiscal 2009
Bank of New Zealand branches to get facelift
RBI 629 PDF
RBI 628 March 2010
Virgin Money launches charity credit card
CIBC to expand retail network over 18 months
UK credit card reforms to “save consumers millions”
EPC publishes annual report
Emirates NBD launches range of Visa debit cards
UniCredit net profits drop 58%, but beat analysts’ forecasts
Santander not interested in GE’s Garanti stake
Barclays linked with major US retail buy
RBC, BMO post strong first-quarter profits
Umpqua Bank bags another failed Washington lender
AIB slips to €2.4bn loss, seeks capital
UK government promotes Moneymadeclear
Hudson City applies for national status
Sallie Mae launches first retail products
KPMG ‘overwhelmingly positive’ on UK
Pandit stresses Citi’s mass affluent focus
Thanachart snaps up rival Siam City
China Mobile confirms Shanghai Pudong talks
Bank of America to drop overdraft fees
Kazkommertsbank to extend loyalty scheme
2010 off to ‘great start’, says TD’s Ed Clark
Westpac to expand presence in London
Ziraat reports ‘profit of the century’
Barclays increases contactless limit
Savings culture resurfaces in the US
Calls for unarranged overdraft opt out
Record year provides la Caixa boost
La Caixa posts 16% fall in net earnings
Northern Rock slashes losses, eyes unit sale
Céska Sporitelna targets contactless
QNB and MasterCard launch co-branded card
Emporiki re-brand to boost profitability
Attijari profits up 26%, eyes African growth
Metro Bank gets official banking licence
ANZ obtains approval for Indian retail launch
Virgin to charge for current accounts
Lloyds expects a profit for 2010
Upbeat BEA sees profits growth in 2010
UK banks fail ‘financial well-being’ test
M-banking set to become fifth channel
Young consumers will transform retail banking, says Cisco
RBI 628 PDF
RBI 627 March 2010
CIBC posts strong Q1, takes Butterfield stake
Big three in Brazil to offer joint ATM access
ICBC marks 10 years of online banking with fees cuts
Barclays’ retail profits plunge 43 percent
PNB to install 5,000 ATMs, target overseas growth
Credit Agricole, Intesa agree shares, branches deal
Handelsbanken boasts 60 percent profit rise
BEA products celebrate Year of the Tiger
MDM Bank re-brands following URSA merger
Metro Bank to open first UK branches
M&T Bank customers can ‘build own bonus'
Commerzbank posts loss, upbeat on retail
Clydesdale inks cricket sponsorship deal
Santander eyes up 20% stake in Garanti
SunTrust’s rewards to “empower” customers
Bendigo and Adelaide launches PlanBig social site
BBVA completes Guaranty rebrand in the US
Mexico to regulate bank fees
Crédit Agricole’s retail banking underpins 2009 profits
Dexia returns to the black with €1bn profit
Erste posts 5% rise in profits
Barclays increases contactless limit
Profits slump by 57% at ‘Big Four’
Lloyds tops table for number of customer complaints
Kazkom targets deposit growth in 2010
Akbank outlines reasons for success
Domestic retail strength boosts BMO’s Q1 profits
HSBC advances on the mid-market
Umpqua set for further growth
Banesto goes for goal
US credit card sector posts mixed performance
Irish state takes 15% stake in Bank of Ireland
CARD Act shifts power back to consumers, insists Obama
TD Bank leads way with green strategy
Regulation tops A-P banana skin survey
The top 10 banking trends for 2010
M&A activity set for growth in 2010
Ally, ING and Capital One top Change Sciences’ web survey
RBI 627 PDF
RBI 626 February 2010
Santander’s ‘best ever’ profits
Freedom comes to Barclaycard
Lending losses slow but tough year in store
HSBC and Bradesco target Mexico
Switching promo boosts First Direct
End of free banking in US draws near
XacBank’s direct strategy pays dividends
Shaking up the French cards sector
M-Pesa success continues with ATM link
Wincor Nixdorf looks to m-banking and consultancy
Citi expands app to credit cards
1 in 10 Europeans planning bank switch
Newcastle Building Society debuts customised gift card in the UK
Deutsche Bank reports €5bn net profits
Current accounts up 38% at Co-operative
Cetelem releases 2010 spending survey
BBVA Bancomer sets m-banking target
Sberbank posts 67% fall in net earnings
Wells Fargo targets LatAm remittances
ING battles EC bank rescue plan
Céska Sporitelna targets Czech youth with new website
Bangkok Bank reports small 2009 profits rise
Lloyds drops Halifax brand in Scotland
Royal Bank of Canada to sponsor PGA
Diamond Bank launches Nigeria’s first m-banking service
Bank of New Zealand drops fees for deposits
National Bank rolls out savings ad campaign
SBI targets basic mobile banking growth
US private equity group Blackstone eyes UK retail banking launch
Chase to extend Facebook initiative
Ally Bank expands products range with current account launch
RBI 626 PDF
Akbank posts 53 percent rise in annual profits
SunTrust’s rewards to “empower” customers
RBI 625 January 2010
Chase posts retail profits collapse
State Bank of India speeds up expansion plans
News Digest
BCP confident of mass market growth
Tech-led targets drive Deutsche to 2011
US Bank launches START savings scheme
Lloyds launches new loyalty scheme
Good.bee mobile banking starts to fly
BNP Paribas unveils strategic goals
Changing the way people bank
Risky ad strategy pays off for Ally Bank
Government assumes majority control of GMAC
ICICI, First Data agree joint venture
US card companies ‘dodging reform’
DBS reports resilient earnings, targets S Asia
CIBC first Canadian bank to launch iPhone app
Wells Fargo offers text banking to all customers
RBI 625 PDF