Next Generation Branch Banking
New report by: Joseph Carter
Published: November 2011
A recent study conducted by PwC stated that 39% of consumers
visit a branch less than once a month. Meanwhile of the 60% of
customers who do visit a branch once per month, only 10%
applied for a financial product.
This report addresses the issues surrounding the cost of
maintaining a branch and how to increase branches’
profitability. It looks at the most highly requested services
in branches, and how banks can adjust their branch planning to more
efficiently service these needs.
Case studies include BNP Paribas, Denizbank, Deutsche Bank,
HSBC, Standard Chartered and UniCredit.
Read this report to:
- Discover why branch visits are down across all demographics and
- Develop a strategy to improve your service culture across all
- Identify the impact changing consumer expectation is having on
- Learn what strategies banks can employ to become centres of
Buy this report today for only £2,416+VAT for PDF 2 user
Request more information
If you would like an executive summary and table of contents,
or to enquire about multi-user licences, please contact us on
the links below.
Request an executive summary
Asia Pacific - Request an executive summary
Interested in this report but require a different territory or
focus? Contact Jeannie today to discuss a customised version.
Phone: 020 7563 5640