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Next Generation Branch Banking

New report by: Joseph Carter
Published: November 2011

A recent study conducted by PwC stated that 39% of consumers visit a branch less than once a month. Meanwhile of the 60% of customers who do visit a branch once per month, only 10% applied  for a financial product.

This report addresses the issues surrounding the cost of maintaining a branch and how to increase branches’ profitability. It looks at the most highly requested services in branches, and how banks can adjust their branch planning to more efficiently service these needs.

Case studies include BNP Paribas, Denizbank, Deutsche Bank, HSBC, Standard Chartered and UniCredit.

Read this report to:

  • Discover why branch visits are down across all demographics and mature markets
  • Develop a strategy to improve your service culture across all channels
  • Identify the impact changing consumer expectation is having on consumer relations
  • Learn what strategies banks can employ to become centres of profitability

Buy this report today for only £2,416+VAT for PDF 2 user licence.

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