Surveys & Data

Ally, ING and Capital One top Change Sciences web survey

Sun, Feb, 28 2010

(Free) Ally Bank, ING and Capital One receive the top rankings in a survey of 22 US bank websites, according to a report titled Financial Services: Web 2010 – Demonstrating Value and Customer Experience conducted by web consultants Change Sciences Group.

The top 10 banking trends for 2010

Sun, Feb, 28 2010

After two years of economic turmoil, the banking industry in the US and beyond will get back to the basics of its business, engaging in more long-term planning and rebuilding and less panic-driven firefighting, according to a report ‘Top 10 Banking Trends for 2010’ from consultancy Aite.

Regulation tops A-P banana skin survey

Sun, Feb, 28 2010

An annual survey by the UK-based think tank the Centre for the Study of Financial Innovation, sponsored by consultants PricewaterhouseCoopers, reports bankers in Asia-Pacific believe too much regulation and macroeconomic trends are the biggest threats to the financial services industry today.

Cetelem releases 2010 spending survey

Wed, Feb, 10 2010

BNP Paribas’s consumer finance subsidiary Cetelem has released its 21st annual consumer spending survey, the Observatoire Cetelem, a survey of 8,000 people in Germany, Belgium, Spain, France, Hungary, Italy, Poland, Portugal, the Czech Republic, UK, Russia and Slovakia.

Segmentation: The unbanked American masses

Thu, Dec, 17 2009

More than one in four US households are unbanked or underbanked according to the ‘national survey of unbanked and underbanked households’, a report conducted on behalf of the FDIC by the Bureau of the Census, the most comprehensive such survey undertaken to date in the US. Douglas Blakey reports

RBI Round table: What price customer loyalty?

Thu, Dec, 17 2009

VRL hosted its largest round table to date in London on 26 November. Representatives from some of the leading banking, payments and loyalty agencies in the UK and Europe met to discuss and debate loyalty in financial services – and the overall conclusion was that customer ‘stickiness’ is more important than ever

All change in the UK

Tue, Nov, 17 2009

Over 10 percent of the retail banking market branch network in the UK is available to buy as Lloyds Banking Group and Royal Bank of Scotland pay the price for accepting state aid during the height of the economic crisis in late 2008. But given the perilous nature of the UK economy, will there be interest? Dan Jones reports

Global Q3s offer mixed results

Tue, Nov, 17 2009

(Free) While total third-quarter net earnings at 20 selected banking groups rose by almost $2.5 billion to $30 billion year-on-year, there was a marked geographic bias – with the strongest performing banks based in the US, France and China. Strip out JPMorgan Chase’s sixfold rise of more than $3 billion in net earnings for the quarter to $3.56 billion – driven by strong investment banking and asset management figures but hammered by underperforming retail and card units – and net earnings at 20 of the biggest banks to report third-quarter results actually fell (some banks, including HSBC, Lloyds and Standard Chartered, do not publish earnings for the Q3 period).

BofA retains top deposits slot

Wed, Oct, 28 2009

The annual snapshot of market deposits, one of the most eagerly awaited sets of US banking data, has been released by the FDIC. Total US deposits enjoyed double-digit growth while employment and branch numbers at the biggest retail banks rose despite the banking turmoil, reports Douglas Blakey.

The state of the European marketplace

Wed, Oct, 28 2009

(Free) In a major new report for VRL, financial consultant Chris Skinner examines the evolution of the Payment Services Directive and Single European Payments Area. The result of this research has conclusively proved what had anecdotally been suspected – that the programmes are on track, but the route has gone off course.