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VRL Retail Banking Reports:

Bancassurance: The Lessons of Global Experience in Banking and Insurance CollaborationBancassurance
Best Practice in SME Banking - new edition
Branch Banking: Best Practice in the Worst of Times 
Call Centres in Retail Banking - The Path to Excellence 
Consumer Finance in Latin America
Creating Female-Friendly Financial Services: Strategies, Opportunities and Lessons   
Creation from Destruction: Restructuring Financial Services Organisations 
Cross-selling in Retail Banking: Meeting the Revenue Growth Challenge
The Future of Fee-Based Banking Income 
Gauging the Effectiveness of Social Media in Financial Services
Indian Retail Finance 
Knowledge, Social Media and Learning in Financial Services 
Maximising Recovery Rates in Consumer Debt Collections - A Global Perspective
Mobile Banking in Emerging Markets
Next Generation Branch Banking
Non-Listed Banking Models
Opportunities in Retail Banking Cross-Selling   
Packaged Accounts                                                                            
Peer to Peer Lending                                                                                      
Post Office Financial PartnershipsPost Office Financial Partnerships
Remittances 2010: Products, Players and Strategies
Remittances at a Time of Global Uncertainty
Restoring Trust and Credibility in Financial Services
Retail Financial Services in China 
Retail Finance in Japan
Retail Financial Services- An Overview
Self-Service in Retail Banking: Developing and Implementing a Successful Self-Service Strategy
Segmentation in Financial Services
Social Media in Financial Services
Strategies for Banking the Unbanked: A Global Market Opportunity
Survey of Global Islamic Finance
The Branch is Back   
The Business Case for Biometrics in Finance - 2nd Edition 
Voice Biometrics - Security by word of mouth 
Web 2.0 in Financial Services
Retail Banking Yearbook 2012


 


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